Tracy Gentry truly excels as a mentor to fellow nurses and as an advocate for his patients. Tracy is a dependable co-worker, who never says “no” and is always willing to offer an extra set of eyes or hands.
On one occasion, I had a confused and agitated patient, who was unable to express his needs to the staff, and I called on Tracy to help out with the situation. The patient had suffered a recent trauma, and was receiving a Continuous Bladder Irrigation (CBI). Due to the patient’s altered mental status, he was unable to understand the purpose of his ongoing CBI treatment. The patient was visibly agitated, climbing out of bed or chair without hesitation.
Tracy came to the bedside to reassess the situation to try to determine the needs of the patient. Tracy’s previous experience with CBI’s enabled us to troubleshoot the need for the CBI, the CBI set-up, and communication and understanding necessary for the patient. Tracy was able to offer not only his expertise, but also his charming and calming attitude with the patient, to help determine what the patient was trying to communicate to us.
Tracy has this great ability to talk “with” the patient and not “at” the patient, and is able to diffuse those uncomfortable moments. During this entire process, Tracy kept a positive and supportive attitude, and turned a difficult situation into one that could be resolved. In the end, the patient was safe, the staff was able to understand what the patient was trying to communicate, and the continuation of the CBI was restored.
Tracy is an honest individual who is forthcoming with his imperfections, and should be commended for his willingness to share what he’s learned from those choices. I believe that because of Tracy’s great rapport with his co-workers and his professionalism with patients and family members, he excels as an RN. Tracy never fails to go above and beyond, and exemplifies PRMCE’s Mission and Core Values.