I would like to give 'KUDOS' to Tracy Jackson in outpatient surgery- side A. I was a patient for surgery. She greeted me in a friendly manner for a very early morning appointment. Her bedside manner made me feel comfortable and relaxed. Her expertise in starting my IV was amazing as I have difficult veins to find. She was very informative, detailed and unhurried in her approach. She kept me updated as to what I should expect next. She truly made my pre-op experience less stressful!!