Transforming Care at the Bedside (TCAB) Team

Transforming Care at the Bedside (TCAB) Team, RNs and more

Surgical Trauma Neuro (STN) Unit
Hennepin County Medical Center
Minneapolis, Minnesota
United States

The TCAB group on STN was implemented in October of 2013. Since that time, we have seen many improvements in patient experience, patient safety, staff engagement and communication. All of the members are strong patient advocates who strive to improve the environment for patients and the workplace for staff. One of the reasons why they have been so successful is because they are engaging their coworkers in the improvement process. Some of the key initiatives they have tackled include: Call Don't Fall, Holy Moly Pull that Foley, Multidisciplinary Rounding, and Building Connections. Through that work, we have exceeded all of our patient experience targets for the year and seen reductions in the total number of falls and CAUTI's.

In addition, they are also tackling issues that staff have addressed as barriers to doing their jobs effectively. Some of those projects have included reorganizing store rooms, med rooms, galleys and supply carts. The entire STN team looks forward to seeing what other things they can improve in our workplace.

All of the work that they have done has impacted patient care and the patient experience by allowing the bedside staff more time to spend with the patient. In addition they have taken suggestions from patients on how we can impact their care. Since TCAB starting implementing improvements on the unit we have seen our year to date likelihood to recommend scores increase from 81% to 89%.

These extraordinary Team Members were honored with this DAISY Team Award:

Sarah Maher RN Senior Staff Nurse

Monica Fondie RN Senior Staff Nurse

Tenzin Lhamo RN Senior Staff Nurse

Ann Bykowski RN Staff Nurse

Jody Corrow HCA/PSC