Troy has a true love of his profession by showing a desire to help in any way, and to solve any problem that you may have or may arise. You can put trust in him to do the job right. A man helping me saved me a lot of embarrassment, as I am very shy. To lose him would be a great loss to the VA. He is very good at what he does. He won’t let you “change” him. He tells it like it is and doesn’t sugarcoat it.