Veronica was nominated by a patient and his wife after multiple hospital stays spanning over multiple units. "Under a tough exterior, Veronica is a true leader with a heart of gold. She works hard for all the patients to be sure any and all needs are met. If we had a question or concern, Veronica would find the answer. She was able to get an IV line in after many unsuccessful tries by others. Veronica helpedhim with his mental and physical healing - joking with him and getting him to chuckle - not an easy feat." They raved about her exceptional care and understanding.