Voices of Care

During a recent ED visit, a patient with expressive aphasia was struggling to communicate her needs, leading to visible frustration and emotional distress. This had been a persistent challenge not only in our facility but also in her home facility, where communication barriers often left her feeling isolated and upset.
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Rachel and Fallon recognized this challenge and immediately stepped into action. They utilized our communication box with remarkable efficiency and compassion, patiently engaging with the patient using picture communication sheets. Through their dedicated efforts, they helped the patient express herself more clearly, turning what was once a source of deep frustration into moments of connection, understanding, and even joy. The transformation in the patient's demeanor was incredible. She became noticeably calmer, reassured, and even happy.

One of the most touching moments came when, on her way out, she smiled and proudly said, "Those are my girls," referring to Rachel and Fallon. But Rachel and Fallon didn't stop there. They thoughtfully reached out to leadership to see if the communication sheets could be shared with the patient after discharge. They printed and provided her with a set of the materials to take home, ensuring she could continue to communicate more effectively wherever she went. This forward-thinking act also made a big difference for the EMS crew that came to transport her, who found the sheets helpful in understanding and assisting the patient. Rachel and Fallon went above and beyond, thinking not just about care within our walls but about how to support this patient in every setting. Their empathy, creativity, and commitment to person-centered care exemplify the very spirit of the DAISY Award.