Wan is always a top representative of the core behaviors. She goes above and beyond in every patient interaction and always is willing to help out her team. What most call going above and beyond, she calls a normal day at work.
Recently she noticed one of her patients feeling depressed. The patient had been in the hospital for roughly 30 days and is slowly being weaned off of the ventilator by way of the trach mask. On this specific day, the patient had failed his time on the aerosol mask and had to go back to vent mode. In an effort to cheer him up and brighten his spirits, she coordinated an effort to get the patient some sunshine. She was able to get transfer orders from the attending, the portable ventilator, oxygen tanks, a portable monitor, a respiratory therapist and the patient's wife who together took the patient down to the Wintergarden. First, she got the patient into a chair, hooked him up to portable monitor and ventilator and away they went. Coordinating this and executing this is a herculean task. It is difficult to put into words the amount of effort, composure, gumption, and compassion an effort like this takes. The patient and his wife were ecstatic, taking selfies with the garden in the background. She is a heroine to her patients, their families, her coworkers and to me.