Ms. Wasita is a kind, polite, sweet, energetic, hospitable, and service-minded person. She was positive about the change. She volunteered to work in another department in order to gain knowledge and skills learned from those departments and apply them to her work when she returned to her department.

A patient who was impressed with their hospital stay, especially with Ms. Wasita's service said, "Ms. Vasita introduced herself; visited me often; discussed various test results; and explained the treatment plan in detail. She drew blood and gave me a gentle IV drip. She always smiled and tidied up her surroundings before leaving the room. I didn't feel worried about what the doctor was doing. Ms. Wasita paid attention to details and explained things very clearly. When the saline almost ran out she came in with a new saline bottle before the machine started giving warnings. I felt that Ms. Wasita gave her patients ample time and responded well to our needs".