I have been a very avid runner, averaging 100-120 miles per months. Unfortunately, at the age of 39.5 years of age, I found myself having to get an artificial hip due to the cartilage being completely worn out in my ball and socket joint. To say that I was more than a little nervous and apprehensive would be an understatement. Great customer service isn't hard to see and identify, however witnessing and being wowed by the level of professional care and concern, was something I certainly didn't expect to find recovering from hip surgery. Much like any outgoing or ultra-talented employee, it is hard to pin-point one exact thing that Wendy did as my nurse. It was "how" she did all of her duties and interacted with me and my family. She was incredibly personal (but professional), made great eye contact, and had a wonderful southern woman demeanor about herself. She had a critical eye for even the smallest of changes in my condition, balanced the need to regularly check on me without being intrusive and was great at answering all my questions. Without hesitation, I can tell you that having Wendy assist my family and me with my recovery during those initial tough hours made all the difference in taking a "good" experience and making it a "great" experience. Thank you Wendy.