I would like to call to your attention & acknowledge the outstanding & professional treatment & care that I have witnessed by the staff on Floor Five while treating my friend's father, these past 8 days. During my time while visiting, the overall team demonstrated a coordination of care that was reassuring that Mr. C was receiving excellent care and compassion. This is especially true in view of all the healthcare situations and challenges that front line "med" staff encounter daily, while still adhering to the proper communications and procedures that need to be followed precisely and executed perfectly.

I would also like to specifically recognize several individuals on the staff that exceeded our expectations. They would include M, L, and Zaira. Each one of these specific staff members continually displayed professional knowledge and compassion that deserve the Swedish DAISY recognition. Many examples of the high-quality treatment provided include L referencing Mr. C's Italian Roots & communications while calming him, with her gentle smile. M speaking in an articulate, patient manner to a Russian patient that spoke no English. Zaira's continual follow-up on ensuring Mr. C was comfortable and treated with a high degree of respect.

In addition, I want to stress that I am presenting this recognition not as courtesy but as a business consultant. Based on my thirty years of professional consulting background, where I have been tasked in evaluating, operations, human resources, and customer service this team has exceeded all metrics of great customer service and should be recognized accordingly. My experience is in addition to my 4 years' experience as a volunteer firefighter / EMT in West Seattle, WA witnessing a variety of hospital / medical operations. Consequently, this recommendation and their professional conduct deserves the highest acclaim possible.