Shannon is never content with a process that works. She is always trying to improve and raise our standards for our patients. She is always brainstorming new ways to improve how we do things on 2 North to improve our patient experience. That includes picking up her patients' medications from the outpatient pharmacy, saving them from waiting in line at discharge.

One day, she was really busy taking care of a patient who had been calling her constantly. She hadn't had her lunch yet and had not pumped yet (and if you know anything about breastfeeding, you know how important that is.) The patient was ambulatory, as was her family, but this patient requested assistance getting her prescriptions. Shannon went downstairs, waited in line and brought the medication back to her patient.