Dawn was recommended by an anesthesiologist she works with for "the excellent care of her extended professional family of health care providers in the PACU during an incident when a patient and family member were disruptive to the staff caring for them. In her very calm but determined way, Dawn immediately stepped in to help me (the physician) and contain the situation. She called in appropriate resources to ensure the safety of the patients, the physician, and her coworkers in a volatile situation."