I came to outpatient surgery for a screening colonoscopy. After completing the required prep the day before, not sleeping well the hours before the procedure, and being anxious about the possible results, I was not feeling my best upon arrival. And then I met my nurse, Mona Henrichs. Mona is one of those rare people who radiates calm. She instantly put me at ease and capably guided me through the entire process. A good nurse is responsive to her patient's needs. A great nurse like Mona anticipates those needs. The badge she wears says "I Promise...to make a difference," and she does.