Susan provided phenomenal care of my dad during recent bladder surgery. She was responsive, caring, and offered a unique balance of knowledge while making my dad feel in control of his own healthcare solutions. She has a peaceful, caring nature, and is certainly in the right career. She truly embodied integrity, commitment, advocacy, respect, and excellence.
Susan showed respect for my dad by providing information and truly making the entire family feel empowered to make decisions. She coordinated well with other departments, ensuring the best advocacy for our family. She and the entire team strived to provide the highest quality of care.
This facility is a testament and model of providing excellent care for Veterans! We will spread the word and select this hospital going forward as our hospital of choice! Great job, Susan and staff! We are so grateful!