Darlene's nomination was received from a patient she cared for in Day Hospital. The patient and patient's family described Darlene as "full of kindness and patience; the exact kind of nurse that you would hope to have. She was so good to us the entire time of our visit." The family member of the patient further explained that Darlene provided additional resources and answers to their questions, which made their visit pleasant during a time when they were anxious.
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Darlene cares for her patients as if they were her own family. She explains and educates patients on the processes and expectations; not only are patients a priority, but she also assists and supports her co-workers and peers with her skill for teamwork and respect. She utilizes her skills in innovation by assisting other staff members and departments on improving customer experiences and outcomes. Darlene takes accountability for herself and the department through her words and actions, as demonstrated in her own daily practice, but also assisting with educational sessions, updates, and safety concerns within the department.