Sarah recently had a patient who mentally and emotionally was at the level of a young child. Unfortunately, he had several aggressive outbursts during his stay. Instead of rushing out of the room or avoiding spending time with him, she spent significant amounts of time with him. She got down to his level, at times sitting on the floor with him. She comforted him and tried to find the cause of his emotional distress. While it was time-consuming for several shifts she never brushed him off. The last night she brought him coloring books, markers, and even a lollipop. He was thrilled. Even though he did have outbursts of emotion, he never got physically violent with her or on her shifts. In fact, she had to try and limit the hugs and kisses he was trying to give her! Even if physically nothing was done for a medical situation, she helped him in an emotional and mental way.