Kevin is a servant leader in the surgical services department at Wayne County Hospital. He leads by example; taking care of patients alongside his staff. Examples of patient feedback from recent Press Ganey surveys include:
"I had to get blood and had warm towels applied, the surgical nurses went and got Kevin - he got it the first time."
"Kevin Tilley is outstanding! He truly cares about the patient and their care."
Kevin has a positive reputation in the community for his role here. He consistently treats his staff with respect and values their opinions. He leads in a manner that is committed to top quality work and providing excellent customer service, every time.
Kevin leads with loyalty, confidence, and courage. He engages and empowers staff to act with heart and purpose.
Kevin connects with people and consequently his unit is empowered and compassionate. They're also overwhelmingly engaged, which is reflected in the results of the team survey. His unit is the top performer for Press Ganey's employee satisfaction annual surveys and MercyOne Focus surveys, year after year.
Positive experiences and safe outcomes for patients and staff are the direct result of the environment in which they work. Kevin's department exceeds quality benchmarks in all internally and externally reported patient safety and quality data.
Kevin constantly converses with his staff for opportunities and ensures that training is provided to those with interest or need. Recently he partnered with the Med/Surg leadership to cross-train staff that had previous experience in the OR, which keeps staff engaged and productive.
Kevin comes to work every day ready to engage in whatever comes his way. He is always open and available to those in need.
One of the things that we value and respect most about Kevin is his loyalty to Wayne County Hospital and all that we entail - including but not limited to patients, providers, staff, leadership, and our mission.