August 2012
Kelly
Nicely
,
BSN, RN
3 Main CV
UPMC Shadyside
Pittsburgh
,
PA
United States

 

 

 

Such compassion and empathy was shown an 87 year old patient who wandered down the 3 Main hallway somewhat unsteadily, busing her walker. Carmen Wilson stopped to ask if she was okay. Carmen determined she was not okay and called the patients’ nurse, Madelyn Clark, for her assistance. Carmen stayed with her and found her a seat and all the time assuring a very frightened patient that all was okay. The patient was tearful and shaking because she was afraid of her roommate (mostly due to her moaning all night and the other patients nephews in the room). Once Madelyn came to attend to her, sitting with her and holding her hand assuring her we could take care of whatever was frightening her, Carmen & Kelly Nicely arranged for her to be moved to another room to dispel her fears. In the drama of conditions and life saving measure this may seem a small thing, but to this patient it was huge. To this employees watching, it was heartwarming to see the care afforded one of our elders.