Terry’s clinical skill and especially her compassionate care exemplify the kind of nurse that our patients, their families, and our staff recognize as an outstanding role model. The evidence of Terry’s compassion is seen in the following comments from patient letters.
One patient writes:
I cannot even begin to share with you my experience with Terry Deno. My Mother was brought into the ER by ambulance. Terry was her nurse. She greeted us with the biggest smile and “can do attitude”. She was there to make my mother feel comfortable and to take care of her any way she could. Not only did Terry sit down next to my mother and talk to her as if she was her own mother, she explained everything in the greatest detail in a way for us, who are not medical professionals, to understand. Her sincerity, professionalism, knowledge, friendly personality and treatment of my mother as if she was only there for her alone and was absolutely a one of a kind experience. I watched her with others from afar and she was exactly the same way.