I was charge nurse one day when Amy came and said she wanted to help a patient take a shower. I replied, 'Let's do it!' The patient said he was wearing a hat because he was ashamed of his greasy hair. After getting him up to the shower chair and back with towels, I saw Amy scrubbing his hair with shampoo and she had the biggest smile on her face.
You could tell it made her genuinely happy to be able to make this patient feel better. It really touched me to see this. The patient was so happy to get a good shower and was so grateful. This was not her assigned patient, yet she wanted to do this for him. I told her it makes me proud to work with nurses like her. These small gestures are sometimes what matter most to our patients.