My husband was not an easy patient given his age, confusion, and hospital ER transfers. He refused many things and developed a strong startle reflex as well as losing bowel control. On two particular difficult and messy occasions, Lauren calmed him and worked with him and the PCT to clean him while helping him to maintain his dignity. She never left his side. As a retired medical social worker from another hospital, I have seen many nurses disappear when the mundane, dirty work needs to be done, not Lauren. My husband was often frightened but never for long.