Nancy has been at the forefront of the Infusion Center as the unit has gone through a number of changes and transitions in order to create a more effective and efficient department. She has been a pivotal member of the team in countless ways by standardizing the unit's practices in creating a unique appointment scheduling system, by creating a system for fulfilling order sets for physicians to use in the outpatient setting to bridge the gap between paper-based and electronic medical records and by streamlining a process to find missing orders by enlisting the help of a department nurse to help with the "hunt."

In her line of work, Nancy has managed to apply the nursing model to fit a nurse manager's role, as she is able to listen to her colleague's concerns, collect data and to help create solutions. As a unit manager, Nancy also prides herself on being "fair" and "rational."

When presenting the award to Nancy, Mary Dee Hacker, MBA, RN, NEA-BC, FAAN, chief nursing officer, explained, "Wear this pin with a sense of honor." This also marks a milestone for the DAISY Award because it is the first time that the DAISY plaque will be displayed in the Infusion Center.

One of her nurse colleagues said, "Nancy has shown amazing leadership through a challenging time. She is always willing and eager to listen to our endless concerns, complaints, frustrations and suggestions. It is a comfort to always know that there is someone who listens and someone who is always looking out for the best interest of everyone on the unit."

Another nurse colleague said, "She is constantly making changes to make the Infusion Center fantastic for the patients, families and staff." While managing a fast-paced and demanding unit, "Humor is one thing that helps us during stressful times. I appreciate the fact that she still has hers. She is quiet but she has a quick wit and she is able to keep us all smiling!"