Joan Smith is praised by her colleagues on 6 North as a fierce and formidable patient advocate who "demonstrates a true passion for her job." One colleague said, "Joan's exceptional skills come into play when coordinating care for challenging patients. She constantly demonstrates great creativity. Joan also really seems to be intensely and genuinely concerned for the patients she cares for, in a way that is above just the call of duty."
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She has spent countless hours on the phone with insurance companies, arguing on behalf of her patients. She is a wonderful addition to our team and has the respect of everybody on the floor.
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She has had many roles throughout her career but always reminds us that living our values has given her the most satisfaction. The refrain on any difficult discharge situation is, "Don't worry, Joan will figure it out."