Chelsea is the best asset the Emergency Room at West Penn has on staff. She was not only able to assess my medical needs but understood my fear and uncertainty about what was being done and what would happen that evening. She made me feel like it would be okay. She gave me information to calm me and bring my anxiety level back down. Her bedside manner is unmatched and all of this on my first visit to West Penn. After being released, I returned three days later. She truly was my advocate. She understood my pain and expressed to the doctor on what the situation was and the best way I could cope through it. She made some great saves by paying attention to my reaction to the medications and what the best step was for effective treatment. She stayed with me beyond her shift to make sure I was okay. It meant everything to me to be able to trust someone in such a scary situation. She let me squeeze her hand and feel grounded during a difficult procedure. It got me through it. This is a big thank you to her and her skills. This is also a big thank you to you for acknowledging her amazing talent and placing her on the front lines. She truly demonstrates consistent and compassionate care. I couldn't have gotten through it without her looking out for me. Thank you!