Heidi was recognized by the sister of a patient with special needs for going out of her "way to show compassion to my brother after realizing that he really is petrified of medical facilities." She wrote, "Heidi made sure that my brother knew what was going on and made every effort possible to keep him calm and know what the next step was." The patient's sister recognized the teamwork between Heidi and her tech writing, "I've never seen two people work so well and communicate with the families as they did. Heidi was amazing, and I truly appreciate her."