Irene Herrmann exemplifies excellence innursing. She works with our pediatric population and has done so for 40 years. This employee provides care to our patients to help promote wellness within the community. Receiving shots isn't always taken well, no matter what age you are. Irene utilizes distraction techniques to help them through this difficult process. When they are done, she praises them for doing so well to help boost their spirits. Sometimes moms and or dads don't handle this process well, Irene encourages the parent or guardian to help them feel engaged in their child's care while providing vital information to keep them educated on what vaccines are given. She reviews any potential contraindications, when the vaccines are due, and any potential side effects which in turn will help lower their anxiety. Sometimes, the immunizations are behind schedule. She reviews the vaccine schedule while giving both patient and parent encouragement and support in a nonjudgmental manner while meeting their needs.
Irene is caring and compassionate, always has a smile on her face, she speaks calmly and softly to the children, has a soft touch,and embraces the whole family during the visit. She strives for that experience of "every patient, every time". Parents recognize her during patient rounding for doing a great job at explaining and providing the immunizations. Irene also takes initiative in completing a service recovery if there is an opportunity. She takes the time to listen and lets the customer be heard. She values their feedback and uses that opportunity to help improve our care. Her compassion and drive isn't only at the bedside, but with continued learning as well. This nurse strives to stay current with updates on vaccines and any new requirements identified by the state as evident byself-initiating of learning modules provided by the State of Ohio vaccine program. She is our go-to person with any vaccine driven question, even in the adult population world.She also strives to share learning opportunities for her peers as well. She identified an opportunity and has coordinated a MOBI learning session for her peers. MOBI is maximizing office-based immunizations which will assist staff in achieving complete and timely immunizations if infants and young children in Ohio. She has a wealth of experience and knowledge for our pediatric population. The compassion and drive she has is evident through her daily practice in the care she provides for her patients. Irene is truly a professional, exemplifies excellence, models Premier's core values and we are proud to have her in our department. Premier Proud.