Kim was able to really help a mother, who was struggling by recognizing the needs of the caregiver. The mother was angry and frustrated because her three-year-old son has Autism and now epilepsy. She was also frustrated and angry because she was instructed by an SRPCC clinic to bring her child to the infusion center for antibiotic injections one afternoon, however, this was not communicated and compounded the mother's anxiety, fear, and anger. The mother and child were taken care of by the supervisor for the shift but did not have a great experience.
However, Mom remains angry when she returns the next day. In triage, Kim took the time to ask Mom, "How can I help you?" Mom said, "you can't." Kim patiently said, "Yes, I can help you, but how can I help you?" Mom said, "Make him stop." He cries, bites, screams and appears uncontrollable. Kim said, "I can't make him stop. He doesn't understand this, but I can help you. Can I give you a hug?" Mom was shocked, but accepted Kim's hug and cried. Kim was able to give her a phone number for some resources and support that she really needed.
I was impressed with Kim's response. Many would have responded defensively and even angrily as well. Kim looked beyond the situation and really cared about this mother's well-being, as much as for the child. Parents/caregivers must be well to care for their children/family member. Many of our patients need just a small act of kindness to let them know that someone does care and that there is help for them as well.
Kim's concern for the well-being of this mother is an example of her caring nature and support of the emotional well-being of the patient as a whole. The family is an extension of the patient. She demonstrated exceptional care with this patient and his mother. I am proud to work with nurses like Kimberly Smith.