My daughter was a patient at Imperial Point Behavioral Health Unit for almost a month. This was her first hospitalization. During her time there, the doctor prescribed several medications for her before putting her on Clozaril, Abilify (long-term injection), and Cogentin. At discharge, we received her paperwork. Prior to discharge, we met with Omni during regular visitation and requested that any prescriptions be filled for H as we were facing an oncoming hurricane. He said it was our choice to have the hospital pharmacy fill or not fill prescriptions upon discharge, and that he would make the request. From the hospital parking lot, I called Shannon the case manager, and confirmed that we would be there at 9:00 to pick up H and that we had requested that her prescriptions be filled upon discharge.
Shannon called back on Friday morning to confirm discharge time as 9:30. When H was released, we were surprised that the prescriptions had not been filled. We asked that the hospital pharmacy fill the prescriptions and waited for that to occur. A representative from the pharmacy eventually came to the 6th floor and explained that the prescription for Cogentin had been filled, but that the Clozaril had not been filled. She thought that it was because the pharmacy had only enough to care for the inpatient needs due to the hurricane approaching.
We left the hospital with our daughter and immediately went to our pharmacy to get the prescription filled. Walgreens was closing at 3:00 p.m. due to the storm. We received a call from Walgreens at 2:00 p.m. stating that the prescription could not be filled because H had not been registered into the Clozaril program. We were given a toll-free number, I called the number, and was told that only the doctor could register a patient. I then called the hospital pharmacy, explained the urgency of the situation, and ultimately received a 7-day emergency supply through the retail side of the BHIP pharmacy. The pharmacist assured me at that time that H would be registered by the time the emergency 7 day supply ran out.
We continued to check with Walgreens as we were out of H's Clozaril as of Friday. I called the 6th Floor Friday night and was told the Doctor would be called and would call me back. The nurse gave me the same tollfree number for registration into the Clozaril program (given to me by Walgreens the week before) and in complete frustration, I again stressed the fact that my daughter needed her medication. As of Friday night, still no medication.
On Saturday morning, I again called the 6th Floor. Omni was working and had been extremely helpful with our questions and concerns during H's 24 days of hospitalization. Again, I stress that this was our first experience and not without many concerns. I also called Walgreens again who had the original prescription received upon discharge. We took them the discharge documentation that we had, and they said an official blood report was necessary, and again that H was not registered into the Clozaril system. In desperation, I again called Omni who called Walgreens directly on our behalf, and went above and beyond to obtain H's medication. At that time, H had been without the medication more than 24 hours. As the hospital records department was not open on Saturday, we were not able to obtain what Walgreens required as far as a full blood test report. Omni called later and advised that despite the fact that the hospital's retail pharmacy was not open on Saturday, that he would have a 7 day supply of Clozaril for us on the 6th floor.
This is an example of true patient care that we will never forget. Omni is to be commended and you are blessed to have him on your staff.
Thank you for caring for our daughter with the assistance of such an outstanding individual.