In blowing cold with horizontal rain and lightning, Tonya helped a visitor drag her heavy bag from the parking lot into the hospital. It was a very cold 37 degrees. She got the visitor a warm blanket and called the social worker to see if she could get a coat and dry clothing for the visitor. Tonya soothed and comforted the visitor while waiting for the social worker to arrive with the clothing and resource list. Tonya really went above and beyond the mission, vision, and values of CoxHealth.