Kristen cared for our loved one on the night shift during his end-of-life. Kristen is so kind and gentle. She explained to him what she would be doing during each encounter. She was prompt and proactive regarding his symptom management. She included the family in every aspect of care. She consulted us as a whole on decision-making and interventions. She became to know his pattern of needs and was there promptly when needed. Kristen exemplifies the true meaning of holistic care and her profession. Thank you, Kristen!