Phil never once left the room without asking if I needed anything. He stayed and explained medications and procedures. He can take a joke and was always smiling and light-hearted. He thanked me warmly for staying to help care for my sister-in-law. He expressed genuine concern for her and always went out of his way to give her comfort such as ice packs, medications and discussing side effects, and giving dietary advice when her sugar was out of control.
He handled challenging situations in neighboring rooms with grace. He never let those highly stressful behaviors enter my sister-in-law's room. He apologized for the noise and closed the door. He is a credit to his profession.