My husband reached the step-down unit after a longer than planned stay in ICU. Jocelyn Santiago was our day nurse for his 3rd and 4th days. She was highly professional and completely focused on her patient and the patient's family.
Jocelyn provided my husband and me with very comprehensive information and really helpful guidance. She gave us reasoned options and a clear understanding of the different issues. Her high standards of excellence also influenced the nursing assistants with whom she worked who then also upped their game.
While my husband went off for a test and a procedure, Jocelyn monitored his status. She was quick to update us with the initial good news and then did not falter when she had to help us understand a setback. To us, Jocelyn exemplifies what one would hope for from a nurse.