We are patients of Kaiser and came to Memorial as overflow. We didn't know where to go, any doctors here, or if our medical information was sent over but the nurses made us feel immediately comfortable. The day/night our son was born we received exceptional care from the nurses at Memorial. Barbara was our day nurse for both days. She was kind and understanding with our large group of excited family. She reassured me when I changed my mind and got an epidural. She helped coach us through the labor process. Things didn't go as planned and the baby was taken to the NICU. The next day Barbara spent an extended amount of time with me talking about what had happened the night before, offering time, kindness and understanding that was well above and beyond what was required of her.
She helped all of us in ways she might not know. My son was transferred to UCSF and my husband went with him. Barbara didn't need to be a shoulder to cry on, she didn't need to help me process the emotional trauma, but she did without thinking. We feel she did more than she had to, and we are grateful to her for all their help during the labor and for her prayers in the days that followed.