Erin recently received recognition from the same patient on two different days!
This patient wrote: "I was recently admitted, and Erin was assigned as my nurse. Right from the start she was extremely caring and pleasant and made me feel like I was part of her family. She treated me with love and compassion and kept checking on me to see if she could help me feel better. Her kindness and gentleness have made me feel a lot better. She is a wonderful nurse and should be recognized for her dedication to helping others who are ill. She is a credit to the nursing profession and you are blessed to have her at your hospital."
On a different day, the same patient wrote, "This is the second letter I am writing because I have been in many hospitals in my life and have never had any nurse show me the love, compassion, and care Erin does. She makes me feel like family and her bright cheerful smile makes me feel better each time I see her. She is always trying to help me... If all nurses had her love for their patients that Erin has, being really sick wouldn't be so bad! She is a wonderful and precious blessing to me. Thank you!"
A great example of being customer obsessed and earning trust!