Our son came into HMH with shortness of breath. They had to intubate him in the ER. He had an infection which caused a high fever. His blood pressure dropped and his organs started to shut down. He also had a lot of alcohol in his system, the doctor was not very optimistic and rightly so. Michelle acknowledged that he was very sick but was determined to overcome the odds. We were afraid of completed liver and kidney failure and his heart was already weak. A year earlier he went through a similar situation, had a cardiac arrest, and had a defibrillator implanted. Michelle was his nurse for 2 nights and then signed up for the next 2 nights to maintain continuity in his care. She was so kind and gentle with him and so comforting to us. She explained everything they did every medicine she hung, every procedure, even when we didn't know which questions to ask. She seems knowledgeable about every facet of his treatment and when something didn't go exactly right she quickly went to plan b and made any adjustment necessary.
Michelle was constantly asking how she could help- did I need a blanket, pillow? Something to drink, a hug? I spent most nights in my son's room and she even brought me coffee in the morning- a real lifesaver! She made me feel so comfortable with his care and her knowledge and expertise. She genuinely treated him and my family as if we were members of her family. I'm not sure if my son would have survived those first several nights if we didn't have Michelle as his guardian angel. We're so grateful to her. We will remember her care and comfort forever.