Janie was very personable, friendly and easy-going from the very moment she came into the exam room. She listened and empathized in a very genuine manner. She didn't act like I was just another patient and did not rush around. She actually sat, listened well and even shared personal information about herself which helped me feel very comfortable with her. She kept me apprised of what was going to happen and did NOT ignore me or leave me guessing as to what was going on.

Janie is a great asset to the Broadlawns ER and I hope I see her again if I need to visit the BMC ER again.