The House Supervisor team has been instrumental in several key organizational priorities, such as establishing a CPC team to create both structure and process for centralized placement leveraging clinical nurse engagement; the creation of the throughput supervisor role in support of project RENEW which included modification of the teams' schedules and hours of operation; caring reliably coaching and role modeling with tones, tools, and behaviors, partnership with QM and HR to support the abuse allegations process and impaired employees; as well as resource/staffing utilization in time of constrained capacity.
While none of these are outside of the expectations of the role, it is the way in which the team embraces these opportunities that set them apart. They are highly engaged, have true pride in their work as individuals as much as they are a team, and always prioritize the patient and their families in the way we approach our collective work.
The house supervisors are incredibly supportive of one another, this is the foundation of their commitment and their success. They come from the importance they place on lifting up one another. The team has a deep sense of value for their role and their contributions to the ministry--this is the source of inspiration for them to traverse the complexities of the organization.
The house supervisors use their core skills to navigate a variety of incredible unique calls and requests to help others--this has included the use of therapy animals (donkeys, parrots, lizards), fire sprinklers flooding in absence of smoke or fire, media or police on campus, suicide from visitors, the delivery of babies in restrooms or visitor areas, and solving for DME after hours, to name a few.
These are the experiences that the house supervisors would describe as what they love about their role, or that is the "fun" part of what they do--the ability to problem solve things that are unique and help us contribute to the greater good.