... In one nomination, a patient of Martha Letourneau's recalls how she let her borrow a cell phone charger so the patient's children would be able to reach her. The patient also describes Martha as "amazing," and notes, "She reassured me, took care of me, and made me feel safe and secure. She lessened my anxiety and made me smile."

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Martha consistently sets the standard as a caring, compassionate and empathetic nurse. She is a well-respected team player who goes above and beyond to support the department and her colleagues, all while maintaining the highest degree of professionalism and delivery of quality, customer-focused care. Martha has been recognized by patients for her kindness and compassion with an impressive number of thank-you notes, positive comments during Leaders' Rounds, and in Press Ganey patient surveys. She is particularly loved by her elderly patients. It's easy to see why. Her kindness toward, true respect for, and devotion to this patient population are to her credit.