My 86-yr old father has been a patient at Tower Health (Reading Hospital) more times than I care to count. My mother just passed away in November. I brought dad in after a fall and head injury. Although coherent in the ED, he then had a Grand Mal seizure that made this visit much more serious. Riki was his nurse once he was able to get out of MICU and on to T5. Having had a previous subdural hematoma three years ago, my father's abilities seemed to be getting worse during his visit. One day he would walk, the next, however, his legs and feet were like stone. I explained to Riki that I'd seen it all before when he had the last hematoma. I requested a new CT scan. Riki put the request through to Dad's doctors. It was denied because he'd been tested when he was in the ED. I then told Riki that I was demanding the test be repeated. She discussed it with her facilitator, then contacted the doctors again. She was not spoken kindly to this time but got the doctor to agree to talk to me. I ultimately pleaded my case, and within an hour, had three doctors agreeing with my concern and repeating the CT scan. Why does this make Riki a standout nurse? Riki took the time to hear my valid concern. She didn't let it rest, and even after dealing with anger on the phone from doctors, she stood by me and got my request approved. I was scared to talk to her and the doctors because I'm not medically trained and although I'm educated, feared I would be treated like I was ignorant in this respect. Riki said to me, "I always listen to the family because no one knows a patient better than their family!" She is a fine example of a nurse and deserves to be recognized for her efforts! Th, Riki Norton, Norton for not only listening, but for also hearing me!