Tracy cared for my brother during one of the most difficult times my family has ever faced. Not only was she a consummate professional, her sincere care for my brother and family was extraordinary. We simply would not have made it through this very difficult time without Tracy's support. In fact, we have informally adopted Tracy as a family member!

Making a difference to my brother Every time Tracy provided any care for him, it was clear she cared. Nothing was routine for her. Tracy's focus was always to ensure everything was done to provide him comfort during his last days with us. She spoke to him as a dear friend, even when it wasn't clear he could hear her. These conversations occurred before, during, and after medicine was provided. After her shift ended it was a very sad time for my family, because one of our adopted family members was leaving! We also rejoiced when she returned for another shift.

Making a difference to my family at the beginning of each of Tracy's shifts, there was a sigh of relief from the family (two family members stayed with him, around the clock). Tracy was never in a hurry to leave the room when she provided medicine. She took the time to talk to him when she could have just left to assist other patients. Tracy made us feel like he was the most important patient she had. The impact she had on our family is almost impossible to describe. Tracy was not just caring for her patient, she was caring for the family as well. Every time she saw us, an offer was made to provide whatever we might need. We did call on Tracy multiple times for additional support and she always took care of our needs. One morning, after the two family members were waking up, she brought a cart of food and drinks, which had been approved by her supervisor. You see, Tracy knew we were all hurting (not just my brother), and she did all she could do, to minimize the hurt for ALL of us. She even called in on a day off to see how he was doing. Amazing! Tracy is a true role model for all nurses! Nursing is not just a job for Tracy; it is a passion that is part of who she is as a person.

What I will remember for the rest of my life is the difference Tracy made for my brother and my family, as we all said goodbye to him. A company is often defined by its employees. In other words, ECMC is Tracy and Tracy is ECMC.