When my husband came to Northwest, it was to check if he needed another stent. Andrea took great care to keep his spirits up. When the doctor told us he needed open heart surgery, I was shocked, to say the least. She calmed me and even went through pics of the heart and showed me what would occur. I was concerned about a thoracic surgeon and the one our doctor chose. She explained how gifted this doctor was. She literally took all my tension away. What a special nurse.