Kevin is considered by staff to be an expert in his field. His knowledge expands the spectrum from all compensation types to the multiple choices of post-acute care. Kevin's numerous contacts with community leaders and vendors are an asset to the department for placing difficult cases. If Kevin is unsure of an answer, he will investigate until he finds the best outcome. When there is a difficult situation, "call Kevin" is a common response. It does not matter how many requests he gets or how stressful the situation, he maintains calm and is always professional.