Nikki is a department champion in patient satisfaction. She is thorough and caring in her preoperative interactions and her patients are often undergoing the most challenging and critical surgeries in the neurosurgical field. Nikki is often commended for her dedication to keeping the families informed during the surgical field. She carries the cell phone numbers of the families who are waiting and gives them frequent updates. This action is one of our highest satisfiers. Nikki's expertise and compassion make her a true DAISY Nurse.