A few weeks ago, we had a patient who had difficulty during a procedure with breathing. She came to OPMU complaining of a very sore jaw and face and complained to Susie. Her husband became very concerned and Susie let the physician know. When the physician tried to explain to the patient's husband why this sometimes happens, he became agitated and kept saying "I don't want to hear that it sometimes happens." He told the physician and nurse to walk away from him because he was getting really mad. He was getting angrier by the minute. Susie offered an ice pack to the patient, was very sympathetic and stayed by their side. She kept asking what she could do to make it better and used all of the correct words and techniques. Susie continued to work with them and was wonderful. She diffused the situation to the point and that husband actually thanked her for caring so much and for understanding how much he appreciated her. She was awesome!! I think that Susie should be recognized for her compassion and her obvious knowledge and years of training. She handled this perfectly and may not have ended this way otherwise! Well done, Susie!