Lisa is generous in sharing her 37 years of knowledge with her colleagues of all disciplines. Lisa demonstrates her support of the I-CARE values every day as she works. She assures that her patients are taken care of as if they were part of her own family. She includes the patient and their family in decision making and assures that they understand the plan of care and agree with it. She helps the entire healthcare team in multiple ways; hands-on with patient care to support her RN colleagues, following up on test results/consults to support the APPs, Physicians, and RNs, and she makes sure the unit continues to run smoothly facilitating admissions, transfers, discharges, tests, as well as procedures. Lisa fosters the growth of new nurses by encouraging independence with her support and education. The staff refers to her as the mom of the unit, since she is supportive to everyone including the RNs, APPs, and physicians. She follows evidence-based practice and makes sure to communicate with the healthcare team if there is an EBP better way of doing something to ensure the patients receive the best possible care. She is respectful to the patients first, then to the families as well as her co-workers. She believes strongly in maintaining patients' privacy and dignity, especially when they are unable to speak for themselves. She re-educates the RNs, APPs, and physicians if needed. Lisa continues daily to be a role model as well as a mentor for her colleagues.
Aside from the everyday things that she does, I would like to write another example of why she is a DAISY Nurse. We had a patient arrive to our unit post-operatively scared and shaken. The patient was hemodynamically unstable and her psychological stress was complicating her situation. Lisa saw that medications were not the only answer, and decided to hold the patient's hands, rock the bed and sing with the patient to calm her down. The patient's hemodynamics stabilized and the patient started to calm down. The patient started to sing along with Lisa, the two laughed and the entire healthcare team was in awe. The patient's attending physician walked in and said, "this is why we need nurses, to care for the patient as a whole".