Kim has an outstanding attitude. Her approach to me as a patient was very respectful, showing concern for me as a person. She took the time to explain the elements of care to me. She pays close attention to details. She inquired about my level of pain and was careful to strike a good balance between pain management and concern for the overuse of opioids. She demonstrated her dedication to the hospital's patient-first ethos when I asked for extra pillows and lozenges; realizing they had not yet been delivered, she made no excuses, which represented a strong personal commitment to excellence. VHC is fortunate to have Kim.