Susan is RAK Hospitals very first recipient of the DAISY Award and the first in the United Arab Emirates. Susan was nominated by 5 patients and families for her caring attitude, her attention to the smallest detail and her ability to always have a smile on her face. A quote from one patient: "I was very apprehensive when I came to the hospital for surgery. From the moment Susan greeted me on the ward with a big smile I relaxed. She was so attentive, caring and kind, not just to be but to my family as well."