One day in July, the Transplant team was notified that a 2-year post-transplant patient was in the midst of a life-threatening complication. Lindsey Schropp was notified of the need to arrange for the patient to present to the Transplant clinic first thing in the morning. This transfer, involving an air ambulance, was complicated and involved many players across state lines and systems, Ashville VA, the Iowa City VA, and the University of Iowa.
Notably, each system functions differently and it may have been done in a specific order one time but the next time a whole new order ensues inside of a different system! The process literally took all day. As of 4pm, the final arrangements were being made. She had to coordinate with multiple departments to get the patient the care he needed. She emailed, skyped, spoke with clerks, the flight company, the University, the PA at the University, bed management at the University, our medical director, the veteran's local coordinator, the local AOD, and the veteran's local physician. Meanwhile, she maintained contact with the patient so that they were up to date with any information and changes as they arose. She also apprised her team of the plans and made sure that despite it being the end of her day, all involved parties had the appropriate contact information in case of a snag in the plans. She met roadblock after roadblock but persisted. Her attitude when presented with the challenge was stellar.
We are grateful for her persistence, knowledge, and attitude. It is very evident that patient care is a priority for her and that she does the best job possible to ensure patients are well taken care of.