My mom was admitted to the C/D unit after a hard fall at home and severe cognitive decline. Jacquelene was assigned as her nurse. In the beginning, her care was quite complicated. A few days after her admission, she was in extreme pain. Jacquelene worked with the doctor; tirelessly advocating for our mom and our family to ensure her end-of-life plans were fulfilled, all while being kept comfortable and putting the family at ease. Being in the hospital, either as a patient or family member can be so isolating. Jacquelene truly listened to us. She made us feel heard, validated and went out of her way to ensure our entire family's wishes and requests were promoted. Jacquelene was warm and friendly. She worked with the utmost care, compassion, and understanding. Grace under pressure. Jacquelene went above and beyond. She never left the room without asking us if we needed anything. Furthermore, she always spoke to our mom like she was truly present, it was very heartwarming and touching. Jacquelene continuously championed all of the Asante values! She is a true DAISY Nurse.
Note: This is Jacquelene's 2nd DAISY Award!