Shawki Nassar is a polite and professional RN, his good character enriches his interaction with his colleagues he is loved by his colleagues and all disciplines. He is characterized to be a good listener, problem solver, decision maker and assertive. All these characteristics are translated by the several recommendations Shawki receives from his colleagues and patients. He helps to build team work on his unit by making each member feels valued. In addition, he collaborates between patients and physicians in order to make the patient's experience positive.